Carry-out has been a service provided by restaurants for decades, but it has taken center stage since the start of the pandemic. A lot of restaurants now find themselves pivoting to offer better carry-out services, and they are finding more and more customers are now taking advantage of the service. To help you fine-tune your operations and get the very most out of your takeout options, we will break down a couple of different ideas to improve your eatery’s carry-out experiences for customers. Read on to learn more!
Be Very Efficient
You want your carry-out service to run as smoothly as your dining room. So, you will want to staff your carry-out services appropriately. You won’t want your customers to have to wait for a long time to get their food. Have it all ready when you said you would. Your carry-out and pick-up areas should be neat and clean. Your process has to work smoothly from the kitchen to packaging and to the carry-out counters. It is also very crucial that you train your carry-out employees as you would the wait staff. Make sure that they know the entire process for carry-out. They should also have plenty of training in customer service. Since the carry-out staff is likely the only people your customers will see when they come by, you want to note that the way they’re treated will define your restaurant.
Provide Online Ordering
More than half of your customers do not want to call your restaurant to place an order. They will want to order it right from their phones. Make it easy for them to find your menu and order straight from your website. Make sure that your customer experience starts right on your website too. This is the first contact you’ll have with your carry-out customer, so you’ll want to make sure that it is simple and intuitive for them to make an order. Make sure to provide them with pictures of every menu item.
Use Proper Packaging
This is quite important to your carry-out customer experience. It is recommended that you test various kinds of packaging with your menu items too. H.C. Walterhoefer has plenty of different carry-out packages for you to use as well!
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